Privacy Policy/Refund Policy

Updated 12th February 2025

Emerald Diamond Management, LLC (Emerald Diamond Advisors) 

1. INTRODUCTION  

This privacy notice explains how Emerald Diamond Advisors (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our website PreciousMetalsMasterclass.com or engage with our services. By providing us with your data, you confirm that you are over 18 years old.

Emerald Diamond Management, LLC is the data controller responsible for your personal data.


2.  WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

We process marketing data based on consent or legitimate interests to grow our business. You can opt-out of marketing messages at any time by:

● Adjusting your preferences in your account settings.

● Clicking "unsubscribe" in any email.

● Contacting us at [email protected]

Opting out does not affect transactional communications (e.g., order confirmations).


5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

Other companies who provide services to us.
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. International Data Transfers

If transferring data outside your region (e.g., the United States of America):

● We ensure compliance with applicable laws.

● Transfers are made to countries with adequate data protection laws or using approved safeguards.

● Explicit consent may be requested for specific transfers.


If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Access is limited to authorized personnel who must keep the information confidential.

8. DATA RETENTION

We retain your personal data only as long as necessary for:

● Legal compliance (e.g., tax obligations).

● Business purposes, such as fulfilling contracts.

After retention periods expire, data may be securely deleted or anonymized.

9. YOUR LEGAL RIGHTS

You have the right to:

● Request access, correction, or deletion of your data.

● Object to processing or request data transfer.

● Withdraw consent for marketing at any time.

For more information, visit PreciousMetalsMasterclass.com


10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. COOKIES

Our website uses cookies to enhance user experience. You can control cookie preferences in your browser settings. Disabling cookies may affect functionality. Learn more in our Cookie Policy.

Contact Details

11. Contact Information

For privacy inquiries or concerns:

● Contact Name: Camille Wiles

● Email: [email protected], or [email protected]

● Address: 420 Lexington Ave, NY, NY 10170

We encourage you to keep your information up-to-date by notifying us of changes.


REFUND POLICY

At Emerald Diamond Management LLC (Emerald Diamond Advisors), the owners of PreciousMetalsMasterclass.com, we are committed to providing each customer with exceptional service. To account for the varied nature of our offerings, our refund policy is program specific.

PreciousMetalsMasterclass.com

Refund Policy for Precious Metals Masterclass webinar classes:

● Eligibility for Refund: A full money-back guarantee is offered under the following condition(s):

● You must attend all webinars and watch all classes of the program.

● Must have signed into the telegram group to gain access to all additional updates and resources within the community.

● If you are unsatisfied and request a refund during or after watching all videos, webinars, and reviewing all resources, you will receive a full refund within three days of signing up for the program. After three days of the date of enrollment, all purchases are final, and no refunds will be given.

● Alternative Options: If you are unable to use the program or watch the webinars, you can receive credit equal to the value of your ticket for future events or programs offered by PreciousMetalsMasterclass.com.

Refund Policy for PreciousMetalsMasterclass.com

● Event tickets are strictly non-refundable. Due to the exclusive nature and limited availability of these tickets, refunds are not possible. If you are unable to attend, you may transfer or resell the ticket.

Post-Event Refunds:

● Refund requests after the event will not be accepted for any type of ticket.

Refund Policy:

● A full money-back guarantee is available after meeting the following conditions:

1. Attend all classes of the program in full.

2. Request your refund after participating in webinars within three days of signing up.

● Refund Exclusions: Refund requests leading up to the event will not be honored under any circumstances.

PreciousMetalsMasterclass.com

Telegram Group Best Pick Lists

Refund Policy:

● All sales are final. No refunds are available for these programs due to the intensive nature of the coaching and high-quality training materials provided.

● Enrollment involves a qualifying call to ensure suitability, so all purchases are carefully considered prior to commitment.

PreciousMetalsMasterclass.com Online Live Events or Workshops Refund Policy:

● A 3-day refund policy applies unless otherwise stated.

● Notice of refund must be provided at least 3 days prior to the event/workshop start date.

● Tickets purchased within 3 days of the event are non-refundable.

● Workshop Cancellations: Emerald Diamond Management, LLC (Emerald Diamond Advisors) reserves the right to cancel and refund tickets for attendees if we determine the workshop is not a good fit for their needs or business.

Contact Information

For questions or concerns regarding this policy, please contact us at [email protected], or [email protected]